<aside> 👋 As a Human-Computer Interaction Researcher committed to continuous learning, I specialise in creating digital learning tools tailored for diverse audiences. From my teaching experience at k-12 schools, I'm keen to contribute by crafting comprehensive, accessible learning resources for students and teachers.

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Contact

📞 0499 571 100

📧 [email protected]

🔗 linkedin.com/in/chikakofujioka

🔗 chikakofujioka.com

Related Work Experience

Export Customer Service

A.P. Mollar-Maersk.A.S., Tokyo, Japan Apr 2012 - Jan 2014

• Gained deep insights into how our clients, freight forwarders, operate and their challenges and addressed their unique needs together with internal and external stakeholders.
• Enhanced communication skills to proactively address and resolve client concerns; promptly consulted with clients regarding ship delays from adverse weather to minimise confusion.
• Consulted with clients to optimise their export process: Provided detailed shipping route suggestions when a standard route was at risk of delay to achieve the fastest delivery.
• Organised and participated in professional development sessions to deepen understanding of current supply chain challenges and identify our potential contributions to solutions.

Other Work Experience

Contract ESG Advisory consultant

Astris Advisory Japan K.K., Tokyo, Japan Jun 2023 - July 2023

• Planned and conducted in-depth research on data storage systems to enhance Astris Advisory's ESG consulting services, resulting in more efficient and streamlined processes.
• Visualised complex data using precise representations, allowing clients to grasp ESG insights and make more informed decisions easily.
• Created a research report to assist stakeholders in optimising their data analysis and tailoring presentations to individual client needs.

Sessional Teaching Associate in Japanese Studies

Monash University*, Melbourne, Australia Feb 2022 - July 2023*

• Tailored instructional content for various proficiency levels, ensuring comprehensive understanding and engagement for all participants.
• Managed and refined content on Moodle, evaluated student submissions, and provided detailed, individualised feedback to foster improvement and deeper understanding.

Japanese/Mathematics Teacher

Parkdale Secondary College*, Melbourne, Australia Jan 2018 - Jul 2022*